Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept returns and exchanges
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Frequently Asked Questions
Sizing details
Sizing your pup correctly is extremely important. Take your time, so that you collar has a perfect fit.
Make sure that you use a soft measuring tape to measure around your dogs neck. The measurement that you get, should be the middle hole in the size you order.
Example, if you measure 21 inches around your dogs neck, you should order the size that has 21 inches twords the middle hole.
(19"-23" would be a good size) (15"-19" would NOT be a good size)
This allows room for any growing or softening of the leather)
Care instructions
These Collars are made of authentic latigo leather so you want to care for it as with any other leather item you have.
I recommend a good leather conditioner to wipe any dirt or mud from the collar to keep it in great condition!!
Collars Made to Order
All collars are made to order because they are as special as your pet!! If you have a certain color request, I love to be creative so email me your thoughts and we can make something totally unique.
Keep in mind since collars are made to order, they will vary slightly. No two are ever exactly the same because they are uniquely hand made!!
What if I loose a stone or stud?
Don't fret because if your little fur baby gets a little rambunctious and a gem or stud happens to come loose, I will send you a replacement free of charge and no questions asked!! Just email me a quick message with your name, address, and color of gem or stud, its that easy.